ClockedIn 2 for iPad - Support

If you're having trouble with ClockedIn 2 for iPad or if you just have questions about how to use it, please don't hesitate in contacting us. Our support team can be reached by email and will try their best to help you.

Frequently Asked Questions

Here are a collection of some of the most frequently asked questions related to ClockedIn 2 for iPad. If your questions are not answered here, please feel free to send your questions to us and we'll do our best to answer them.

Questions - General

  1. How much does ClockedIn 2 for iPad cost and when will it be available?
  2. What's the difference between ClockedIn 2 and ClockedIn 2 for iPad?
  3. Will the timer keep track of time even when I'm not in ClockedIn 2 for iPad?
  4. Can I edit the start and/or end times of tasks?
  5. Can I export the data out of ClockedIn 2 for iPad?
  6. Can I sync ClockedIn 2 for iPad to my calendar?
  7. When configuring Calendar Push, what does "pushes automatically" mean?
  8. Does ClockedIn support timing concurrent tasks?
  9. What do the various settings do?
  10. How do I enter completed tasks into ClockedIn 2 for iPad that I didn't time?
  11. How do I delete a day and all its tasks?
  12. How do I backup my ClockedIn 2 data?
  13. Can I sync ClockedIn 2 on my iPhone with ClockedIn 2 for iPad?
  14. ClockedIn 2 for iPad would be great if it would just do... How do I make a feature request?
  15. There's been a lot of news lately about the unauthorized access and transmission of people's personal data by Apps. Does ClockedIn 2 for iPad collect and/or transmit my personal data to anyone?

Answers - General

  1. How much does ClockedIn cost and when will it be available?
    ClockedIn 2 for iPad is available in the App Store today and costs $6.99.

  2. What's the difference between ClockedIn 2 and ClockedIn 2 for iPad?
    ClockedIn 2 for iPad is based on ClockedIn 2 and while it may seem similar, we've invested time and effort into creating a user experience that is optimized for the iPad.

  3. Will the timer keep track of time even when I'm not in ClockedIn 2 for iPad?
    Yes. You can even turn your iPad off and it will still track the elapsed time of a task.

  4. Can I edit the start and/or end times of tasks?
    Yes. You can edit the date and times of tasks.

  5. Can I export the data out of ClockedIn 2 for iPad?
    Yes. In addition to HTML formatted reports, you also have the option of sending an attached CSV file of the report.

  6. Can I sync ClockedIn 2 for iPad to my calendar?
    ClockedIn 2 for iPad supports the ability to push completed timed tasks to a calendar in your iOS calendar app. Completed tasks can either be pushed automatically or manually. Just set the project's "Pushes to calendar" setting to "On", then select the calendar and whether to push automatically or not. There's more information about this feature on our "Calendar Push" page.

  7. When configuring Calendar Push, what does "pushes automatically" mean?
    If set to "YES", all tasks will be pushed to your calendar when they are complete (have a start and end time). When set to "NO", you manually push them by editing each timed task you wanted pushed. Once you set a timed task to push it will always update the calendar event if you edit it.

  8. Does ClockedIn support timing concurrent tasks?
    No, ClockedIn can only time one task at a time.

  9. What do the various system settings do?
    The system settings, found in the Settings app, allow you to customize the behavior of ClockedIn 2 for iPad. Please see our "Settings" page for a complete explanation of the options.

  10. How do I enter completed tasks into ClockedIn 2 for iPad (tasks I didn't time)?
    There are a couple of ways to do this. The easiest way is to go to the day that the task was performed in the day view and triple tap on an empty area in the hour listing. This will present you with an "Add Task" view. Just set the tasks information and save.

    If the day that you want to create the completed task for doesn't exist, tap on the "Day" button, which will present you with a calendar, then tap on the day for the task. Confirm that you want to add a completed timed task for the day and you'll be presented with the "Add Task" view to add the task with.

    The other way to add a completed task is in the project view. Use the "Add Completed Task" button (the button with the checkmark and the plus sign) on the toolbar.

  11. How do I delete a day and all its tasks?

    From the day view, tap on the "Day" button then tap on the "List" button to get a list of all the days with timed tasks. Tapping on the edit button will display a delete button for each day. Tap the delete button for the day you want to delete, confirm the delete and the day will be deleted.
  12. How do I backup my ClockedIn 2 data?

    ClockedIn 2 and ClockedIn 2 for iPad rely upon iTunes for all data backup and restore functions. Everytime you sync your iPad to iTunes, iTunes performs a backup of your application data. Restoring from your backups is also handled by iTunes. More information about backing up and restoring your iPad can be found on Apple's website.
  13. Can I sync ClockedIn 2 on my iPhone with ClockedIn 2 for iPad?
    No. Unfortunately this feature is not currently available.

  14. ClockedIn 2 for iPad would be great if it would just do... How do I make a feature request?
    The best way to make a feature request is to send an email with your request to our support team. We log all feature requests in our support database which we use in evaluating future ClockedIn updates.

  15. Does ClockedIn 2 for iPad collect and/or transmit my personal data to anyone?
    No. None of the products we've created, past or present, do this. We respect your privacy.


Update History

Version 1.19 - September 19, 2017.

  • Resolves compatibility issues with iOS 11.

Version 1.18 - March 21, 2017.

  • Resolves issues related to identically named projects and/or customers.

    In some cases, identically named projects and/or customers would not aggregate their totals under one line item but instead would be displayed as multiple line items on the totals views and reports. This version fixes the issue so that project totals will always be aggregated and displayed as one line item even if the project name is identical to another project name.

Version 1.17 - September 13, 2016.

  • Resolves compatibility issues with iOS 10.

Version 1.16 - May 12, 2016.

  • Resolved an issue where in rare cases the first week of a weekly month would not be displayed due to a custom configured first day of week.
  • Minor bug fixes.

Version 1.15 - September 19, 2015.

  • Resolves compatibility issues with iOS 9.

Version 1.14 - May 5, 2014.

  • Minor bug fixes and enhancements.

Version 1.13 - March 27, 2014.

  • Resolved an issue where in rare cases the app would crash when trying to generate project reports.
  • Updated the user interface style for iOS 7. This is iOS 7 specific. Running the app on older versions of iOS will still use the original style.
  • The app is now built as a 64-bit binary and requires iOS 5.1.1 or greater to run.

Version 1.12 - September 16, 2013.

  • Resolved issues related to running on iOS 7.

Version 1.11 - August 14, 2013.

  • Database backup and archiving. Added the ability to send your ClockedIn 2 database via email. This is intended as a way for you to save your ClockedIn 2 data for backup or archival purposes. These files can then be used to replace your existing ClockedIn 2 data as needed.

    To create an archive, use the "Database" option in ClockedIn 2 settings, then launch ClockedIn 2. This will create an email and attach the current ClockedIn 2 database archive.

    To replace your ClockedIn 2 database with an archived database, tap on the database archive file.

    For more information please see the "Send Database" page.

  • Bug fixes.

Version 1.10 - September 30, 2012.

  • Fixed an issue with the recent task list, in "Task Switching" mode, not sorting correctly when running on iOS 6.

Version 1.09 - September 21, 2012.

  • Updated to support iOS 6.
  • Support for iOS 6 privacy features.
  • Resolved an issue with view backgrounds not drawing properly on iOS 6.
  • Added a Privacy section to ClockedIn 2's settings which describes how ClockedIn 2 uses your Contacts and Calendars data.
  • Misc. bug fixes and optimizations.

Version 1.08 - May 3, 2012.

  • Added customer level reporting. Customer reports can now be generated for user defined date ranges.
  • Restyled the customer view.
  • Added the option to display total times in decimal format in the application views. This can be set in ClockedIn 2's settings under the "Time Style" section.
  • Minor enhancements and bug fixes.

Version 1.07 - March 26, 2012.

  • Optimized graphics for Retina display iPads.
  • Resolve compatibility issues with iOS 5.1.
  • Resolved issues with daylight savings transitions. In some cases, timed tasks in the "Daily View" would be drawn in the incorrect location.

Version 1.06 - December 13, 2011.

  • Fixed an issue with the first week of 2012 not appearing in the weekly view.
  • Fixed an issue with incorrect text appearing for the week range in the calendar list view.
  • Fixed an issue where, in rare cases, HTML reports would not print the expected subtotal lines.

Version 1.05 - November 10, 2011.

  • Updated to iOS 5. ClockedIn 2 for iPad now requires iOS 5.0.
  • Custom colors can now be assigned to projects.
  • Project filtering. With project filtering you can choose just the projects that you want to see. This makes it easy to generate daily, weekly and monthly reports for different clients and purposes.
  • AirPrint is now supported.
  • Reports can now be generated as PDF attachments.
  • Added settings to configure the creation of PDF and/or HTML reports.
  • Fixed issues with Calendar Push on iOS 5.
  • Other bug fixes and enhancements.

Version 1.04 - October 12, 2011.

  • Resolved issues related to running on iOS 5.
  • Resolved an issue with the formatting of hours, listed in the daily view, when the device is configured for certain languages.
  • Bug fixes.

Version 1.03 - August 10, 2011.

  • Fixed the layout of the weekly bar graph's components when the device is in portrait.
  • Fixed an issue with creating completed tasks from the daily view on an empty system. The start date would be incorrectly assigned, which usually resulted in the app crashing.
  • Fixed the layout of the help text in Task Switching Mode's recent tasks list.
  • When adding a completed task, the project selection view no longer requires a selection to be dismissed.

Version 1.02 - July 9, 2011.

  • Adjusted the width of the bars in the weekly and monthly bar graphs.
  • Added hour labels to the bar graphs.
  • Restyled the elapsed time display.
  • Added an "add completed task" button to the day view's toolbar. This provides a more obvious means for adding completed tasks. Adding completed tasks can still be added using the triple tap gesture on the hour list.
  • Resolved an issue with the false detection of time zone changes, which would cause the unneeded rebuilding of ClockedIn's data cache.
  • Resolved an issue with the sorting of timed tasks on reports.
  • Other misc. bug fixes.

Version 1.01 - June 2, 2011.

  • Calendar selection bug fix. Resolved an issue where, in some cases, when trying to associate a calendar to a project, row or rows presented for selection do not accept taps, making it impossible to assign those calendars to a project.

Version 1.0 - May 18, 2011.

  • Initial release.