ClockedIn 2 - Support

If you're having trouble with ClockedIn 2 or if you just have questions about how to use it, please don't hesitate in contacting us. Our support team can be reached by email and will try their best to help you.

Frequently Asked Questions

Here are a collection of some of the most frequently asked questions about ClockedIn 2. If your questions are not answered here, please feel free to send your questions to us and we'll do our best to answer them.

In addition, we have short videos that demonstrate ClockedIn 2 features.

Questions - General

  1. How much does ClockedIn 2 cost and when will it be available?
  2. I currently use ClockedIn, do I really need ClockedIn 2?
  3. What's the difference between ClockedIn and ClockedIn 2?
  4. Will ClockedIn 2 run on the iPad?
  5. Will the timer keep track of time even when I'm not in ClockedIn 2?
  6. Can I edit the start and/or end times of tasks?
  7. Can I export the data out of ClockedIn 2?
  8. Can I sync ClockedIn 2 to my calendar?
  9. When configuring Calendar Push, what does "pushes automatically" mean?
  10. Does ClockedIn support timing concurrent tasks?
  11. What do the various settings do?
  12. How do I enter completed tasks into ClockedIn 2 that I didn't time?
  13. How do I delete a day and all its tasks?
  14. ClockedIn 2 would be great if it would just do... How do I make a feature request?
  15. There's been a lot of news lately about the unauthorized access and transmission of people's personal data by Apps. Does ClockedIn 2 collect and/or transmit my personal data to anyone?

Answers - General

  1. How much does ClockedIn cost and when will it be available?
    ClockedIn 2 is available in the App Store today and costs $4.99.

  2. I currently use ClockedIn, do I really need ClockedIn 2?
    If you are happy with ClockedIn and it does everything that you need then, we'd say no. We expect the functionality in ClockedIn to be adequate for many of your customers.

  3. What's the difference between ClockedIn and ClockedIn 2?
    Major parts of ClockedIn 2 have been re-written to take advantage of iOS 4. The following is a list of some of the features specific to ClockedIn 2:

    • Application startup is greatly improved.
    • Better support for multitasking.
    • Calendar integration, completed timed tasks can be pushed to your iOS calendar.
    • Address book support to assist with setting up customers.
    • Timed tasks can span multiple days. In ClockedIn, timed tasks were broken up in to multiple tasks if they crossed days.
    • A timed task's day can now be edited. ClockedIn only allowed the editing of a task's time.
    • Reports can now be sent in CSV format.
    • Updated the user interface and navigation for an even better user experience.

  4. Will ClockedIn 2 run on the iPad?
    ClockedIn 2 will run in compatibility mode on iPads running iOS 5.0 or greater. For a user experience tailored specifically for the iPad we have ClockedIn 2 for iPad.

  5. Will the timer keep track of time even when I'm not in ClockedIn 2?
    Yes. You can even turn your phone off and it will still track the elapsed time of a task.

  6. Can I edit the start and/or end times of tasks?
    Yes, you can edit the date and times of tasks.

  7. Can I export the data out of ClockedIn 2?
    Yes. In addition to HTML formatted reports, you also have the option of sending an attached CSV file of the report.

  8. Can I sync ClockedIn 2 to my calendar?
    ClockedIn 2 supports the ability to push completed timed tasks to a calendar in your iOS calendar app. Completed tasks can either be pushed automatically or manually. Just set the project's "Pushes to calendar" setting to "On", then select the calendar and whether to push automatically or not. There's more information about this feature on our "Calendar Push" page.

  9. When configuring Calendar Push, what does "pushes automatically" mean?
    If set to "YES", all tasks will be pushed to your calendar when they are complete (have a start and end time). When set to "NO", you manually push them by editing each timed task you wanted pushed. However, once you set a timed task to push it will always update the calendar event if you edit it.

  10. Does ClockedIn support timing concurrent tasks?
    No, ClockedIn can only time one task at a time.

  11. What do the various system settings do?
    The system settings, found in the Settings app, allow you to customize the behavior of ClockedIn 2. Please see our "Settings" page for a complete explanation of the options.

  12. How do I enter completed tasks into ClockedIn 2 that I didn't time?
    There are a couple of ways to do this. The easiest way is to go to the day that the task was performed in the day view and triple tap on an empty area in the hour listing. This will present you with an "Add Task" view. Just set the tasks information and save.

    If the day that you want to create the completed task for does not exist, tap on the "Day" button, which will present you with a calendar, then tap on the day for the task. Confirm that you want to add a completed timed task for the day and you'll be presented with the "Add Task" view to add the task with.

    The other way to add a completed task is in the project's totals view. Use the "Add Completed Task" button on the button of the view to get the "Add Task" view.

  13. How do I delete a day and all its tasks?

    From the day view, tap on the "Day" button then tap on the "List" button to get a list of all the days with timed tasks. Tapping on the edit button will display a delete button for each day. Tap the delete button for the day you want to delete, confirm the delete and the day will be deleted.
  14. ClockedIn 2 would be great if it would just do... How do I make a feature request?
    The best way to make a feature request is to send an email with your request to our support team. We log all feature requests in our support database which we use in evaluating future ClockedIn updates.

  15. Does ClockedIn 2 collect and/or transmit my personal data to anyone?
    No. None of the products we've created, past or present, do this. We respect your privacy.


Update History

Version 1.30 - September 25, 2018.

  • Updated for compatibility with iOS. Clockedin 2 now requires iOS 8 or above.
  • Bug fixes.

Version 1.21 - November 29, 2017.

  • Added a setting, "Date Format", that will allow you to configure ClockedIn to ignore your preferred language setting and use English (US) as the date format with in the app.

    The default date format, used by ClockedIn, is the primary language set for the device (in "Region & Language"). This update addresses the case where some users may want to ignore their preferred language setting and force ClockedIn to use the English (US) date format.

    The setting can be found in ClockedIn 2's settings in the Settings app. This brings feature parity with ClockedIn 2 for iPad.

Version 1.20 (1.20.01) - March 20, 2017.

  • Resolves issues related to identically named projects and/or customers.

    In some cases, identically named projects and/or customers would not aggregate their totals under one line item but instead would be displayed as multiple line items on the totals views and reports. This version fixes the issue so that project totals will always be aggregated and displayed as one line item even if the project name is identical to another project name.

    Additiionally, in rare cases, identically named projects would cause the app to crash when generating weekly or monthly totals.

Version 1.19 - September 13, 2016.

  • Resolves compatibility issues with iOS 10.

Version 1.18 - May 12, 2016.

  • Resolved an issue where in rare cases the first week of a weekly month would not be displayed due to a custom configured first day of week.
  • Minor bug fixes.

Version 1.17 - October 8, 2014.

  • Resolved compatibility issues related to running on iOS 8.
  • Optimized graphics for iPhone 6 Plus.
  • Minor bug fixes.

Version 1.16 - May 5, 2014.

  • The app is now built as a 64-bit binary and requires iOS 5.1.1 or greater to run.
  • Minor bug fixes and enhancements.

Version 1.15 - March 11, 2014.

  • Resolved an issue where in rare cases running a project report would lead to the app crashing.
  • Updated the user interface style to be more in line with iOS 7. This is an iOS 7 specific feature. Running on previous versions of iOS will display the original style.

Version 1.14 - September 16, 2013.

  • Resolved issues related to running on iOS 7.

Version 1.13 - August 29, 2013.

  • Optimized project report generation.

Version 1.12 - August 14, 2013.

  • Database backup and archiving. Added the ability to send your ClockedIn 2 database via email. This is intended as a way for you to save your ClockedIn 2 data for backup or archival purposes. These files can then be used to replace your existing ClockedIn 2 data as needed.

    To create an archive, use the "Database" option in ClockedIn 2 settings, then launch ClockedIn 2. This will create an email and attach the current ClockedIn 2 database archive.

    To replace your ClockedIn 2 database with an archived database, tap on the database archive file.

    For more information please see the "Send Database" page.

  • Bug fixes.

Version 1.11 - December 5, 2012.

  • Resolved an issue with the PDF version of the monthly reports. Report totals were incorrectly displaying zero.
  • Resolved an issue where in rare cases starting the timer would crash the app.

Version 1.10 - September 26, 2012.

  • Added support for 4 inch Retina Display (iPhone 5).
  • Fixed an issue with the recent task list, in "Task Switching" mode, not sorting correctly when running on iOS 6.

Version 1.09 - September 20, 2012.

  • Updated to support iOS 6.
  • Support for iOS 6 privacy features.
  • Resolved an issue with view backgrounds not drawing properly on iOS 6.
  • Added a Privacy section to ClockedIn 2's settings which describes how ClockedIn 2 uses your Contacts and Calendars data.
  • Misc. bug fixes and optimizations.

Version 1.08 - May 11, 2012.

  • Added customer level reporting. Customer reports can now be generated for user defined date ranges.
  • Restyled the customer view.
  • Added the option to display total times in decimal format in the application views. This can be set in ClockedIn 2's settings under the "Time Style" section.
  • Minor enhancements and bug fixes.

Version 1.07.01 - March 27, 2012.

  • Fixed an issue with daylight savings transitions. In some cases, timed tasks in the day view would be drawn in the incorrect location.
  • Other minor bug fixes.

Version 1.07 - December 14, 2011.

  • Updated to iOS 5. ClockedIn 2, version 1.07 and higher, now requires iOS 5.0.
  • The weekly and monthly views have been restyled and now show percentages by project.
  • Custom colors can now be assigned to projects.
  • Project filtering. With project filtering you can choose just the projects that you want to see. This makes it easy to generate daily, weekly and monthly reports for different clients and purposes.
  • AirPrint is now supported.
  • Reports can now be generated as PDF attachments.
  • Added settings to configure the creation of PDF and/or HTML reports.
  • Other bug fixes and enhancements.

Version 1.06 - October 13, 2011.

  • Resolved issues related to running on iOS 5.
  • Bug fixes.

Version 1.05 - July 13, 2011

  • Resolved an issue with the false detection of time zone changes, which would cause the unneeded rebuilding of ClockedIn's data cache.
  • Resolved an issue with the sorting of timed tasks on reports.
  • Other misc. bug fixes.

Version 1.04 - June 15, 2011

  • Calendar Push - Calendar type is now supported. This resolves a potential issue with duplicate calendar names across calendar types.
  • Rebuilding the data cache for time zone changes now provides better feedback on the tasks progress.
  • Other misc. bug fixes.

Version 1.03 - December 15, 2010

  • Resolved an issue where, in some cases, project totals would not appear in the day reports.
  • Resolved an issue with the association of a customer to an address book entry. In some cases, selecting a person from the address book would cause the app to crash.
  • Enhanced the readability of the recent task list used in "Task Switching" mode.
  • Other misc. bug fixes.

Version 1.02 - November 20, 2010

  • Resolved an issue where timed tasks not associated with a project activity would not appear on totals reports.
  • Resolved an issue with notes not being included in CSV formatted reports.
  • Fixed a "crasher" related to the custom first day of week configuration. If "custom first day of week" is turned "ON" and the user doesn't actually select a day (by accessing the day list) accessing various views in the Date views will result in the application crashing.
  • Resolved an issue where long project names will obscure the totals displayed in the totals view.
  • Resolved an issue where, in some cases, editing a completed timed task's time from the timer view would not completely adjust the days it occurs in.
  • Up to 10 predefined activities can now be defined.
  • The task switching project selection view now displays the projects using the color associated without he project.
  • Other minor UI enhancements.

Version 1.01 - November 10, 2010

  • Fixes time zone issue. In some cases timed tasks would not appear in the day view if the time zone on the iPhone/iPod touch was changed.

Version 1.0 - October 27, 2010

  • Initial release.